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Return Policy
- All sales are considered final upon shipment. Return requests are subject to EautoTuning authorization. Please keep in mind that some specialty item orders (Such as Racing Seats, etc) are not returnable under any circumstances.
Restocking Fee:
Upon the approval of the return authorization from EautoTuning, there would be a restocking fee of 20% of the item price.
- In the case of our error, please call our Customer Service department within 14 days of receiving the item to generate a Return Merchandise Authorization (RMA) number for exchange. Upon inspection, items found to be unused, uninstalled, in resalable condition, and in original undamaged packaging will be credited less any applicable restocking or reboxing fee. Items found to be correct per the application, used, installed, not resalable, or with missing or damaged original product packaging will not be credited and the item will be returned to the customer, if requested, at the customer's expense. We accept RMA requests through phone and e-mail only.
- Some specialty items (such as Racing Seats, etc) are not returnable or refundable under any circumstances (see product pages for details). These items are only eligible for exchange in the event you are sent a damaged or incorrect part due to our error.
- Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques are not returnable under any circumstances, so please take care of the parts while they are in your possession.
- Except in the case of our error, the customer is responsible for all freight charges incurred with the return or exchange. This includes the original freight cost to the customer.
- RMA numbers expire 14 days after they are issued. Items returned without an RMA number or using an expired RMA number will be refused.
- Unless otherwise instructed, ship returns to: Eautotuning.com, 19921 Harrison Ave, Walnut, CA 91789. All Returns must have the RMA number issued clearly displayed on the return shipping label. Do not write the RMA number on the original product package and take care to properly prepare package for shipping. Failure to do so may result in assessing the customer an additional 20% repacking fee for original product package damage.
- It is the customer's responsibility to insure the package and retrieve a tracking number with signature requirement from the carrier to protect from loss. Damaged, lost, or missing claims must be made with the carrier.
- We will cover the actual shipping fees for exchange if we shipped incorrect quantity or incorrect item.
- We do not accept return that has been used or installed.
- We do NOT accept any return from buyers outside United States.
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